Email support@bytehavenstudios.com. In the app: Settings → About Flipcount → Send feedback opens a prefilled message with your app version.
Before you write
- Your records live only on this phone. There is no account to sign in to and no cloud copy. Save a backup (Reports → Data backup → Export backup) before you reset or replace your phone.
- Moving to a new phone? Android's phone-to-phone transfer (Android 9 and newer) brings your records and photos along. Or export a backup on the old phone and restore it on the new one (Reports → Data backup → Restore backup). The backup file carries your item photos and receipts. Restoring replaces everything on the new phone.
- A profit looks wrong? Check the marketplace fee preset used for the sale (Settings → Marketplace fees). Fees are editable because marketplaces change them.
- Mileage deduction looks wrong? Check Settings → Mileage rates. The IRS standard rate is an editable default with its year shown; add next year's rate when it is announced.
- Schedule C numbers? The report organizes your records for your tax preparer. It is not tax advice and is not filed for you.
Purchases
Pro unlocks the Schedule C PDF, the advanced guides, the home screen widgets and extra colour themes, bought through Google Play as a yearly plan (renews until you cancel it in Google Play › Payments & subscriptions) or a one-time lifetime unlock. Adding items, tracking profit, reports, backing up, restoring a backup and importing from a spreadsheet stay free with no item cap. To restore Pro on a new phone, use the same Google account and tap Restore purchase on the unlock screen (Reports → Unlock export). Refunds are handled by Google Play.